Open & Inspect

2. If not, write the number of cartons not received on the receipt and have the delivery person initial it.

3. Also note on the receipt any kind of damage to any of the cartons.

4. If damage is present, save the carton and packing material for inspection by the carrier.

5. If there is concealed damage (damage to materials inside a package with no external damage) you must notify the carrier within 15 days or they may deny liability.

Normally, TRIDENT will handle the processing of claims for damages or shortages. Open and inspect your order immediately after delivery.

Merchandise returned after seven days for any reason other than our error is subject to a 25% restocking fee with a minimum of $100.00.

To receive authorization for a return of merchandise or to report any damages or shortages, please call our Customer Service Dept. toll free (800) 874-3368.